Hmm, maybe I’m mistaken on where the CI Approver tab did the lookup then. As I stated it’s been a while since I worked with the CI approval tab.
Tommy Morris CMDB Certified Specialist Director of IT Service Management [cid:[email protected]]<http://www.pinebreeze.com/> [email protected]<https://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197&URL=mailto%3atommy.morris%40pinebreeze.com> 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patchsk Sent: Tuesday, September 18, 2012 5:15 PM To: [email protected] Subject: Re: Setting up approvals for CIs ** At least in the version 7.6.03 there is no link between change approval mappings and CI relationship type of Approved by. Approval engine is designed to be out of the box and to be used with non ITSM modules as well. Even Change Mgmt module also can be used without other ITSM or Atrium modules. May be that is the reason they did not built any logic to look at CI relationship types to retrieve approvals and just used the approval mapping form. On Tuesday, September 18, 2012 2:33:08 PM UTC-7, Eric Chow wrote: ** Hey guys, a general question regarding approvals. The People/Org/Support Group relationships allow for “approved by” relationships for the entity related to the CI. Does this have any link to the Approver Engine? And if so, what is it? I know that you can set up approvals for a CI in the Approval Mappings form and do it based on Approval Phase, wonder if the CI “approved by” relationships have anything to do with it. Thanks Eric Chow Remedy Operations Analyst Research In Motion, Northfield Campus, Building D 2220 University Ave E, Waterloo, ON, N2K 0A8 Office: 519-888-7465 x70469 Direct: 519-597-0469 Mobile: 416-886-3929 --------------------------------------------------------------------- This transmission (including any attachments) may contain confidential information, privileged material (including material protected by the solicitor-client or other applicable privileges), or constitute non-public information. Any use of this information by anyone other than the intended recipient is prohibited. If you have received this transmission in error, please immediately reply to the sender and delete this information from your system. Use, dissemination, distribution, or reproduction of this transmission by unintended recipients is not authorized and may be unlawful. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<<inline: image001.png>>
