Yes. That was the intent. In 7.0 you could not use the CI Approver tab and the other approver tab in Approval mapping. To clarify that you COULD put an entry in but if other criteria was populated on other tabs then the CI Approver tab was ignored. I am not sure if this was fixed, I haven't used CI Approvers in 7.5 and up.
Tommy Morris CMDB Certified Specialist Director of IT Service Management [cid:[email protected]]<http://www.pinebreeze.com/> [email protected]<https://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197&URL=mailto%3atommy.morris%40pinebreeze.com> 817.727.1021 - mobile 972.899.2366 - office 972.899.2898 - fax From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Eric Chow Sent: Tuesday, September 18, 2012 4:33 PM To: [email protected] Subject: Setting up approvals for CIs ** Hey guys, a general question regarding approvals. The People/Org/Support Group relationships allow for "approved by" relationships for the entity related to the CI. Does this have any link to the Approver Engine? And if so, what is it? I know that you can set up approvals for a CI in the Approval Mappings form and do it based on Approval Phase, wonder if the CI "approved by" relationships have anything to do with it. Thanks Eric Chow Remedy Operations Analyst Research In Motion, Northfield Campus, Building D 2220 University Ave E, Waterloo, ON, N2K 0A8 Office: 519-888-7465 x70469 Direct: 519-597-0469 Mobile: 416-886-3929 [cid:[email protected]] --------------------------------------------------------------------- This transmission (including any attachments) may contain confidential information, privileged material (including material protected by the solicitor-client or other applicable privileges), or constitute non-public information. Any use of this information by anyone other than the intended recipient is prohibited. If you have received this transmission in error, please immediately reply to the sender and delete this information from your system. Use, dissemination, distribution, or reproduction of this transmission by unintended recipients is not authorized and may be unlawful. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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