Yes, the ITSM Permissions_Roles Utility is pretty handy. It addressed Incident Templates, but not Decision Trees.
Thanks Pat From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patchsk Sent: Monday, September 24, 2012 5:22 PM To: [email protected] Subject: Re: functional role question ** I always use the below tool when I have a question about the roles or permissions in ITSM. A great tool to keep it in your admin help utilities folder. https://communities.bmc.com/communities/docs/DOC-9005#comment-7957 On Monday, September 24, 2012 11:36:35 AM UTC-7, Martinez, Marcelo A wrote: ** Hello all, I am trying to assign one of my users the functional role that will allow them to create incident mgmt decision tree configurations. They have the ability to create templates (Support Group Admin). But they cannot see the option to create decision trees or scripts. Does anyone know what the role is? Thanks, Marcelo _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
