Scripts are for Support Personnel not end users. If your end users are actually using the Incident form to create their own Incidents you would need to give them permissions that they should not have to see a script.
-----Original Message----- From: Jose Manuel Huerta Gu illén <[email protected]> To: arslist <[email protected]> Sent: Sat, Sep 29, 2012 3:48 pm Subject: Question about incident scripts **Hi listers, I have, what I think, a very silly question. How can users access to the attachments of an script? When you create an incident script you can attach some troubleshooting documentation. My intention was to allow users that read the script to download the docs. But seems impossible. So, What's the intention of these attachments? We are using ITSM 7.6.0 with ARS 7.5.0. Regards, Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
