Jose, This won't solve your dilemma with the initiator script but I've noticed a trend of users moving away from this functionality and going more towards using a KMS whether it be RKM or some other knowledge management tool. The attachment and even the script you're talking about is really just a knowledge artifact and should be tracked as such. When you maintain it in the initiator script area, it just adds another layer of administration overhead for whoever is managing the knowledge base. Again, sorry this doesn't answer your question but it's an alternative.
Sent from my iPhone On Sep 30, 2012, at 7:38 AM, "Jose Manuel Huerta Guillén" < [email protected]> wrote: ** When I say users, I mean remedy users. That's the support staff. Currently to start an initiator script they click on the menu, and the sript selector opens. They can select an script and edit the text. But they can't see the attachments. Thanks, Jose Manuel Huerta http://theremedyforit.com/ On Sun, Sep 30, 2012 at 3:38 AM, Roger J <[email protected]> wrote: > s. If your end users are actually using the Incident form to create their > own Incidents you would need to give them permissions that they should not > have to see a script. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
