Jose, The Remedy interface as BMC presents it does not have the ability to 'modify' a diary content. The only option to do that is to do it with the API with a 'merge' action. But for your scenario, yes, present a display only char field as your diary, then do a setfield in workflow to the actual 'corrected' text.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Monday, October 01, 2012 12:06 PM To: arslist@ARSLIST.ORG Subject: Changing the content of a diary field with filters ** Hi listers, I have a requirement: To modify the content of the new addition to the diary field: from a web service! That means to use filters. The requirement, is that if a pattern like S###### (the user ID) is found at the text, the name is added inside. For instance, if at the diary the next text is received: The user S013802 is offline. Then the diary must add something like The user S013802 (Jose Manuel Huerta) is offline. Process the text field is trivial, but if I use a set action to change the content, like Diary = $ProcessedText$ The result is 01/10/2012 19:51:48 UserMonitor The user S013802 is offline. The user S013802 (Jose Manuel Huerta) is offline. I think that the only solution I have is to present a display only text field as the diary to the web service, process it and insert it to the actual diary. But I wonder how can I change the submitted diary content? Is it possible? Thanks! Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
