Hi,
This can be achieved as follows. The Selection code cannot be modified later hence it is grayed out. The status reason selection code is not generated automatically, it has to be entered manually. Besides this selection code must match with the ID of menu item in the hidden field "Status_Reason_Hidden". That means, if the custom status reason has got id as 20001 in "Status_Reason_Hidden" then the value of selection code for that status reason in the SYS:Status Reason Menu Item must be 20001. When selecting the status, the workflow checks for two things Firstly, status name added to "status reason hidden field" is present in the form "SYS:Status Reason Menu Item" or not. Secondly the id of the menu item matches with the selection code or not To solve the given issue the entry must be deleted (as selection code cannot be modified later) a new entry must be created with same name as added in the "status reason hidden field" and selection code as ID in the "status reason hidden field". HTH -- Regards, Abhilash Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: <mailto:i...@vyomlabs.com> i...@vyomlabs.com || Web Site: <http://www.vyomlabs.com> www.vyomlabs.com Follow Vyom Labs <http://twitter.com/#!/vyomlabs> http://twitter.com/#!/vyomlabs || <http://www.linkedin.com/company/vyom-labs> http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahmed Sauga Sent: Wednesday, October 03, 2012 2:00 AM To: arslist@ARSLIST.ORG Subject: Status Reason Selection Code ** Hello Everyone. Having an issue customizing the status reason. I am adding additional values to it on the HPD:Help Desk Form. I have added the values in status_reason_hideen field. I have added the values to the SYS:Status Reason Menu Item. However, the Selection code on SYS:Status Reason Menu Item has been greyed out and blank; i cannot modify it. When i save the new value in this form, it also does not generate automatically. I recently made the same change to WOI:WorkOrder and it worked as expected. Why is the selection code greyed out? Any assistance would be appreciated. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
