You can use the PERFORM-ACTION-ACTIVE-LINK 1 <FILED ID>, but that only applies to ALs. I don't believe there's an equivalent filter PROCESS.
-Chris From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook Sent: Tuesday, October 09, 2012 1:52 PM To: [email protected] Subject: Re: Creating ticket from IncidentInterfaceCreate ** Actually, you can "push" a button with a Filter. You call a process referencing the field ID of the button, if memory serves. Details are in the docs, I'm sure. Rick On Tue, Oct 9, 2012 at 2:36 PM, Remedy Test <[email protected]> wrote: Hello all, 7.6.02 SP2 I've created a form with an AL that pushes fields to Incident Interface_Create on After Submit and a Button Field. It's not working. I've looked through List postings and see where lots of you do this with a Filter on Merge. Problem with that is you can't save with a button when using a Filter. We created a form a couple of years back (on 7.5) using an AL with the same Execution Options as the AL which I'm having a difficult time with. Logging shows Passed Qualification for the AL but doesn't create a ticket. Even if I enter those same fields directly in Incident Interface Create it shows me Sumit Successful: ID 000000000000206, but still doesn't create a ticket. Any ideas would be greatly appreciated or lead me to documentation on this. I've searched but there doesn't seem to be any. Thanks, Ricki Haines Liberty Medical ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> attend wwrug12 www.wwrug12.com <http://www.wwrug12.com/> ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
