Hi, You can do following things to achieve your expected result.
1.Take all the mandatory fields including 'z1D_Action' on form. 2.Push all required fields to create a incident ticket. In filter on Push field action set the "CREATE" operation to 'z1D_Action' on Incident_Interface_Create form. After doing this the incident ticket will get successfully created. HTH -- Regards, Sameer Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [email protected] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Remedy Test Sent: Wednesday, October 10, 2012 12:07 AM To: [email protected] Subject: Creating ticket from IncidentInterfaceCreate Hello all, 7.6.02 SP2 I’ve created a form with an AL that pushes fields to Incident Interface_Create on After Submit and a Button Field. It’s not working. I’ve looked through List postings and see where lots of you do this with a Filter on Merge. Problem with that is you can’t save with a button when using a Filter. We created a form a couple of years back (on 7.5) using an AL with the same Execution Options as the AL which I’m having a difficult time with. Logging shows Passed Qualification for the AL but doesn’t create a ticket. Even if I enter those same fields directly in Incident Interface Create it shows me Sumit Successful: ID 000000000000206, but still doesn’t create a ticket. Any ideas would be greatly appreciated or lead me to documentation on this. I’ve searched but there doesn’t seem to be any. Thanks, Ricki Haines Liberty Medical _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
