Hi all, I believe we are currently running in multi-tenancy mode though we only use a single company. Our help desk assigns tickets to various support groups as normal. Now, were looking into bringing our HR department on board so we can assign tickets etc. to them. I believe the main sticking point is that they don't want anyone seeing what could be sensitive information in their tickets.
I've heard that we can do something where only they see their tickets and nobody else can. I've been reading about multi-tenancy and support organizations but it wasn't super clear about a situation like this. What recommendations do you have for this type of scenario? We're just starting down this path and are thinking about the possibilities. These are some of the ones I've thought about but may not be exhaustive (or correct for that matter). Most users should: Be able to assign tickets to HR users Not be able to see any of the HR tickets or ticket contents HR users should: Be able to assign their tickets back to non-HR groups, mainly service desk but possibly others Be able to work their tickets. Probably be able to see non-HR tickets and contents Thoughts? Thanks, Ron _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
