But don't you have to duplicate your People table under each company?
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Aditya Sharma Sent: Thursday, October 11, 2012 2:07 PM To: [email protected] Subject: Re: Multi-tenancy, Human resources, field ID 112 etc. ** Hi Ron, You can achieve this with multi-tenancy. You will need to create separate compony for you HR users. Lets say your compony is Calbro, the new company can be Calbaro-HR. All the foundation data corresponding to your HR department should use this new company. You can have access restriction set for users (Service Desk etc) to Calbro only (Add Calbro in Access Restriction Tab of all the Calbro Users) so that cannot access anything related to Calbro-HR compony. But vice versa you can set allow your HR users to have access to Calbro as well as Calbro-HR companies (or Give HR users Unrestricted Access if only two companies are there in your system). Regards, Aditya On Thu, Oct 11, 2012 at 3:48 AM, Peters, Ron <[email protected]> wrote: ** Hi all, I believe we are currently running in multi-tenancy mode though we only use a single company. Our help desk assigns tickets to various support groups as normal. Now, were looking into bringing our HR department on board so we can assign tickets etc. to them. I believe the main sticking point is that they don't want anyone seeing what could be sensitive information in their tickets. I've heard that we can do something where only they see their tickets and nobody else can. I've been reading about multi-tenancy and support organizations but it wasn't super clear about a situation like this. What recommendations do you have for this type of scenario? We're just starting down this path and are thinking about the possibilities. These are some of the ones I've thought about but may not be exhaustive (or correct for that matter). Most users should: Be able to assign tickets to HR users Not be able to see any of the HR tickets or ticket contents HR users should: Be able to assign their tickets back to non-HR groups, mainly service desk but possibly others Be able to work their tickets. Probably be able to see non-HR tickets and contents Thoughts? Thanks, Ron _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
