Hi, This is a configuration issue
Check whether your "Create Request on Submit" option is enabled or not. Go to -> Application Administration Console >> Custom Configuration Tab >> Incident Management >> Advanced Options >> Rules Make sure the create request on submit radio button is set to NO HTH -- Regards, Mangal Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [email protected] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [email protected] Sent: Wednesday, October 10, 2012 2:40 PM To: [email protected] Subject: Requester Console, wrong create double records. Hi All, I have a problem with my Requester Console of ITSM 7.6. When I create a request, the system assigns two records of SRM: Request with the same ID Incident. Fortunately, only one passes on incident management. I want the system creates only a request and not two! what's wrong? can you help me? Thanks in advance Peter _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
