Sorta I am noticing, when I make a change to the phone number and email. It is
not pushing the phone number and email to the request or the incident that is
created. I am wondering if this is working as designed OOTB or if this is a
defect with SRM 7.6.04 SP2.
Date: Tue, 16 Oct 2012 09:14:31 -0700
From: taufc...@gmail.com
Subject: Re: SRM Mappings
To: arslist@ARSLIST.ORG
**
Those fields are SR Fields in your variable mapping. Normally, that info is
passed into the requester info for a change/work order/incident. You can map
the fields as you wish to whatever variables you've configured in the PDT. You
can format the data however you wish in the variable mappings section of the
SRD.
Does this answer your question?
Yes.. I'm ARSlisting while at the RUG kick off. Shame on me!!
Sent from my iPhone
On Oct 16, 2012, at 9:08 AM, Kevin Shaffer <kevin_l_shaf...@hotmail.com> wrote:
**
SRM 7.6.04 Patch 2
I am hoping this is an easy question and I am overlooking something. When I
click on a service request to submit (that creates an Incident); I have the
fields phone number, email, quantity and required date available to me for
edit. I get that I can configure which of these fields is visible.
If I modify these fields do they get pushed anywhere to the Incident OTB
without any configurations or customizations? If not, I would assume that I
have to add Phone Number, Email to the AOT, it just surprises me that these
arent available as Target Data out of the box for Incident.
So are other companies just pushing all the header information into the Summary
field like the following:
Customer Phone: 555.555.5555
Email: joeu...@bmc.com
Qty: 2
Required Date: 10/22/2012
Summary: This is a test
OR
Are companies adding fields to the AOT to house these values?
Thanks
Kevin
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