Hello arslist Members,
In our production Environment whenever a Set Fields Filter which calls BMC
Atrium Orchestrator is triggered we got the error 'Error encountered while
executing a Web Service : Cannot find dispatch method for
{Orchestrator}executeProcess (ARERR 9130)' and we also see the same in the
client or server side filter logs and also in the arjavaplugin.log please see
below. We have the suspicion that there is a problem from Remedy connecting to
AO because of this info in the error Cannot find dispatch method for
{Orchestrator}executeProcess. We are not able to find a solution even not in
the Knowledge Base from BMC or the Communities and even not in the arslist.
This is causing huge problems in our production environment because our
interfaces are not working properly and 4 of them are effected from this.
ITSM Version: 7.06.03 Patch 002
AO Infos:
Product Version Development Studio Version 7.6.01.04
Java 1.6.0_18-b07
Virtual Machine Java HotSpot(TM) Client VM
2012-10-19 17:27:45,325 ERROR [pool-4-thread-3]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
<ARSYS.ARF.WEBSERVICE>Cannot find dispatch method for
{Orchestrator}executeProcess
2012-10-19 17:27:45,325 ERROR [pool-4-thread-3]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
<ARSYS.ARF.WEBSERVICE>Cannot find dispatch method for
{Orchestrator}executeProcess
2012-10-19 17:27:45,325 ERROR [pool-4-thread-3]
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) -
ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE
ERROR (9130): Fehler beim Ausführen eines Web-Dienstes; Cannot find dispatch
method for {Orchestrator}executeProcess
at
com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(WSPlugin.java:111)
at
com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(WSPlugin.java:104)
at
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown
Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source)
at
com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source)
at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source)
at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source)
at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown
Source)
at java.lang.Thread.run(Unknown Source)
Thanks in advance,
Betül
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