Hi Mark, Since 7.5 Remedy includes a very neat "Show relationships" feature. It is enabled by ticking the box for object relationships on the main server config tab in AR System Administration and restarting.
Once you have this feature enabled it will show you the workflow that directly relates to a field or other object. There are some relationships that are not shown such as where the field is included in a join form but it will give you a pretty good indication of the workflow implications of changing a field. It is fast too and a lot quicker than trying to open new lists for the various object types and trying to work out form the name if they relate. I think Change requests are not the sort of thing that really requires tracking of the reported source as they are typically not directly phoned in from end users and/or done in great volumes. I'd say you are correct in your assertion that the field is not on the Change form. Rod On 22 October 2012 11:49, Brittain, Mark <[email protected]> wrote: > ** > > Hi All,**** > > ** ** > > Sort of new to ITSM 7.6 and need to change the Reported Source in the > Incident. I know I need to make the change in the Incident Create and > Incident forms. Is there anywhere else? Any workflow behind these value?** > ** > > ** ** > > On a similar note I don’t see Reported Source on the Change form or the > Change Create form Am I missing something or was it not included?**** > > ** ** > > Thanks**** > > Mark**** > > ** ** > > *Mark Brittain* > > Remedy Developer**** > > ITILv3 Foundation**** > > *NaviSite – **A Time Warner Cable Company* > > [email protected]**** > > Office: 315-453-2912 x5335**** > > Mobile: 315-882.5360**** > > ** ** > > ------------------------------ > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
