I plan to write a VB Windows app to provide (a) (Help Desk) Incident Ticketing (b) Business Rules Manager (like SDE service desk express) (c) The usual admin etc functions - User form, Groups, etc in fact made a good start this weekend - comments, suggestions welcome. 571 242 -0143 truelove.alan (at) Yahoo.com I see some references on the internet, but they are all obsolete---eg http://www.visualwebgui.com/Gizmox/CaseStudies/tabid/358/articleType/ArticleView/articleId/505/Help-Desk-Ticketing-System-completed-in-only-8-months-with-1-developer.aspx Best wishes to all Remedy contacts (over the last 15 yrs)
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