Good morning, For the past two weeks, we've seen issues within a specific subset of the users accessing the Mid Tier. Basically what happens is that they log in to Remedy (we have SSO so they don't actually log in), sometimes they can see the Home Page, sometimes they can't. Other times it's an issue opening a specific form, where you can see the framework of the landing page, but just a big grey area in the middle where an Incident or Change Request or Contract should be. This happens randomly, but I have suspicions about what causes it.
Firstly, it is limited to Internet Explorer. Since we are in the process of upgrading to Windows 7 from XP, I've seen it happen regardless of what version of IE. It never happens in Firefox or Chrome, although they have their own issues rendering things sometimes. As I mentioned, there is a specific subset of the users that it is happening to, and unfortunately those users are people that I am not able to remote control their PCs to see what is going on. Secondly, I've been told through the grapevine that those users are being set up to have a proxy server, using Microsoft Forefront Threat Management Gateway. Again, this is something I can't verify right now since the users I am dealing with aren't really willing to work with me or give me access to their machines. I have an idea of how I can verify whether this is or isn't the case though. Given this background, the reason I contacted the ARSList is to see if anyone has had similar issues to what my users are experiencing, and if so how to resolve it. Also, if you haven't experienced these types of issues what steps would you use to troubleshoot them, whether or not you had access to their PCs? I'm assuming I will be able to get access to one of their computers so I will check their proxy settings as well as perform a traceroute, but is there anything else I should look for? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
