We're on AR 7.5 and ITSM 7.6 and we're using the system mostly OOTB. I just ran into an oddity. When creating a CRQ, the 'implementer group' is being auto populated by a support group that has nothing to do with the CRQ or the submitter. On the CRQ itself, there's no field/ability to set/change the implementer group but on the approval screen, the field is there and displays the unrelated group. All of our CRQ's have the same implementer group assigned.
Any idea where this is configured and why it's being set in this way? Thanks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
