This is most likely due to an assignment mapping. While the fields aren't visible in the Best Practices view, they are visible in the older version of the Change Management form. I don't recall what I had to do to fix this, but I believe it involved changing the mappings so that the same groups get assigned as the Change Coordinator and the Change Implementer.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer 5051 Westheimer Rd. Houston, TX 77056 | 713.989.7226 If you would like to report an issue with Remedy, please navigate to http://remedy/issue.html From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Peters, Ron Sent: Thursday, November 01, 2012 11:10 AM To: [email protected] Subject: CRQ Implementer group. ** We're on AR 7.5 and ITSM 7.6 and we're using the system mostly OOTB. I just ran into an oddity. When creating a CRQ, the 'implementer group' is being auto populated by a support group that has nothing to do with the CRQ or the submitter. On the CRQ itself, there's no field/ability to set/change the implementer group but on the approval screen, the field is there and displays the unrelated group. All of our CRQ's have the same implementer group assigned. Any idea where this is configured and why it's being set in this way? Thanks _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
