Just to better illustrate my issue.... 1 hour ago, I started hunting for documentation on spoon. Specifically, how to use the darn thing! I found the section I needed releatively quickly, but when I went to convert it to PDF, it took me 30 minutes to find the sections I needed, and now it's taking 20 minutes to convert the sections to .pdf! I just want a simple doc!
On Fri, Nov 2, 2012 at 11:33 AM, Shellman, David <[email protected]>wrote: > ** ** > As I said. I prefer the OLD PDF documentation. > > Dave > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *patrick zandi > *Sent:* Friday, November 02, 2012 11:32 AM > > *To:* [email protected] > *Subject:* Re: ARS Wiki > > ** Dave: > the new problem is the references in the PDF's point to links on the > internet.. =8^ P > > On Fri, Nov 2, 2012 at 11:06 AM, Shellman, David <[email protected]>wrote: > >> ** ** >> I prefer the old PDF documentation. Note that on our servers, browser >> access to the Internet is blocked. So to access any external documentation >> is a multistep process. >> >> I can have the PDF's saved locally on our server that I can open. Or I >> can store them on my iPad to view. >> >> In each case I don't have to go searching for anything. It's in one >> place and clearly identified by name. >> >> Dave >> ------------------------------ >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Warren R. Baltimore II >> *Sent:* Friday, November 02, 2012 10:52 AM >> *To:* [email protected] >> *Subject:* Re: ARS Wiki >> >> ** >> I get the sharing aspect of it, but the problem is that it is neither >> intuitive or fully baked (a BMC specialty if you ask me). It shouldn't >> take me an hour to find documentation and finally have to submit a helpdesk >> ticket to do so. And then, they send me the wrong thing because obviously, >> they are working with the same system (to their credit!) and can't find the >> right stuff either! >> >> I mentioned to a friend that when I go looking for docs anymore, I feel a >> little like Indiana Jones trying to find some weird artifact deep in the >> bowels of some dangerous tomb.... >> >> >> On Fri, Nov 2, 2012 at 9:55 AM, Drew Shuller <[email protected]>wrote: >> >>> ** Hi Warren. The Wiki takes some getting used to. I agree, it's >>> painful, but it's very useful. >>> >>> I'll be reading something one day and then won't be able to find it a >>> couple of days later. And, they seem to be adding things as we go along. I >>> swear, there has been very useful information about 8.0 added in the last >>> two weeks, after I started the ITSM install process. Some of the 8.0 >>> information still refers to 7.6.4, and sometimes the information isn't >>> where you would think it should be. I wish the website ran faster. I do >>> miss the Master Index. >>> >>> But overall it's a good resource. You can add pages or entire sections >>> to your favorites section on the Dashboard, which is a lifesaver for me. >>> You can leave a comment on any particular page, which is a huge plus. You >>> can see the change history of a page. You can generate a pdf or Office >>> document of any page, or forward a page via email. So it's a living >>> breathing set of documents that BMC seems to be updating regularly. >>> >>> Drew >>> JTF-Bravo, Honduras _attend WWRUG12 www.wwrug.com ARSlist: "Where the >>> Answers Are"_ >> >> >> >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
