Sadly a lot of Remedy power users cannot attend RUGS. Dropping a note here would seem a good idea. Always a chance that I missed one of course. If so, my apologies.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Friday, November 02, 2012 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Wiki ** FYI, the wiki documentation was demonstrated at WWRUG11. It looked pretty cool at the demonstration and since we're not on V8 I haven't had the need to use the real thing yet. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of David M. Clark Sent: Friday, November 02, 2012 9:38 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARS Wiki ** ARS 8 was released September 20, correct? So asking for opinions on the change a month later at RUG isn't what I'm suggesting. I'm asking if proper consultation with the developer community... the primary users of such documentation... was held prior to making the decision. Apparently not, given the current discussion. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Friday, November 02, 2012 11:30 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARS Wiki ** AT WWRUG12, BMC/Remedy was formally asking people's opinions of the new documentation. Any one could schedule time to sit with the developers and discuss. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of David M. Clark Sent: Friday, November 02, 2012 12:27 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARS Wiki ** Just curious... anyone here remember being asked their opinion on this change in format prior to them doing it? That would seem like a good idea. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of Shellman, David Sent: Friday, November 02, 2012 10:34 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARS Wiki ** As I said. I prefer the OLD PDF documentation. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of patrick zandi Sent: Friday, November 02, 2012 11:32 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARS Wiki ** Dave: the new problem is the references in the PDF's point to links on the internet.. =8^ P On Fri, Nov 2, 2012 at 11:06 AM, Shellman, David <dave.shell...@te.com<mailto:dave.shell...@te.com>> wrote: ** I prefer the old PDF documentation. Note that on our servers, browser access to the Internet is blocked. So to access any external documentation is a multistep process. I can have the PDF's saved locally on our server that I can open. Or I can store them on my iPad to view. In each case I don't have to go searching for anything. It's in one place and clearly identified by name. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Warren R. Baltimore II Sent: Friday, November 02, 2012 10:52 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARS Wiki ** I get the sharing aspect of it, but the problem is that it is neither intuitive or fully baked (a BMC specialty if you ask me). It shouldn't take me an hour to find documentation and finally have to submit a helpdesk ticket to do so. And then, they send me the wrong thing because obviously, they are working with the same system (to their credit!) and can't find the right stuff either! I mentioned to a friend that when I go looking for docs anymore, I feel a little like Indiana Jones trying to find some weird artifact deep in the bowels of some dangerous tomb.... On Fri, Nov 2, 2012 at 9:55 AM, Drew Shuller <drew.shul...@gmail.com<mailto:drew.shul...@gmail.com>> wrote: ** Hi Warren. The Wiki takes some getting used to. I agree, it's painful, but it's very useful. I'll be reading something one day and then won't be able to find it a couple of days later. And, they seem to be adding things as we go along. I swear, there has been very useful information about 8.0 added in the last two weeks, after I started the ITSM install process. Some of the 8.0 information still refers to 7.6.4, and sometimes the information isn't where you would think it should be. I wish the website ran faster. I do miss the Master Index. But overall it's a good resource. You can add pages or entire sections to your favorites section on the Dashboard, which is a lifesaver for me. You can leave a comment on any particular page, which is a huge plus. You can see the change history of a page. You can generate a pdf or Office document of any page, or forward a page via email. So it's a living breathing set of documents that BMC seems to be updating regularly. Drew JTF-Bravo, Honduras _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- Warren R. Baltimore II Remedy Developer 410-533-5367<tel:410-533-5367> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
