This is what I received from BMC on this question: Active Link guides are responsible for most of the entry points on the HomePage. If you look at the form from Developer Studio and entry points are not checked then it is invoked from Active Link guide.
If you want to remove links for all regular users, however Admins should still need to be able to see it then you need to change the permissions on Active Link Guides if entry point is set by the Guide. Else if its Part of Deployable application then put that Application in maintanance mode. For example Foundation Elements, AR Sample Application Console etc e.g. - From Developer Studio, Click on Applications. Locate the "Remedy Foundation Element" Right click and "Edit Applciation. - Under general tab, change the state to "Maintanance". Save the application. Note: If this is 7.6.04 ITSM or ARS, Make sure you are in "Base Development" mode. Overlaying an application is not provided in "Best Practice Customization Mode" in 7.6.04, however its available from next release i.e. 8.0. Also, there is no adverse impact if you do it from Base Development mode. 2. To Disable the link, find out the forms it invokes when you click the Quick link and get the respective Active Link guides and change the permissions from Public> Visible to Public>>hidden. e,.g. To disable the Analytics Active Link guide for Analytics. (change it to Public >Hidden) ANA:Analytics:OpenURLGuide For Approval Central, change the permission on following AL guide.( (change it to Public >Hidden) ) AP:Pending Approvals - LoadView Hope this helps. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
