Victor, It's an expected behavior you are noticing as from 7.6.04 onwards User Tool do not support ITSM..
You need to use thin client web to access ITSM applications. You can refer documents for clarifications. Kunal ----------------------------------- Sent using iPhone On 10-Nov-2012, at 4:12 PM, Victor <[email protected]> wrote: > Hello Listers, > > I am new to Remedy ITSM 7.6.04 and yes, I know User Tool has been deprecated > but I want to find out if the problems I am experiencing are typical (or > maybe > someone found a workaround) or I am just doing something wrong. > > After logging in through WUT and clicking the Home Page link - I get the > image > shown in WUT_Home.png. The same thing happened when I tried to Asset > Management or Change Management Consoles. > > When I tried to access Atrium Core Console I recieved ARERR 9217 - however on > returning to the home page using the link provided by the error page I was > able to use the tool as normal. > > Is this a tool bug or expected behaviour? - Needless to say, the web client > is > functioning as expected. > > BMC Remedy User > Version 7.6.04 SP2 > > Best regards, > > Victor Olufowobi > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > <WUT_Home.PNG> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
