Last time I checked, LJ, Claire wasn't a "he" (unless she has some secrets she told you but not the rest of us, in which case you might STILL be in trouble for letting the cat out of the bag without her say so...). ;]
Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, November 13, 2012 12:17 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: When is a Floating Application License "Consumed" David, That would be a Remedy floating license though, correct? What about in the instance that he is describing, where the query is coming from Incident and Change...would that same user then consume both a Change AND an Incident floating license at the same time? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, November 13, 2012 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: When is a Floating Application License "Consumed" It's in the documentation... " When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: - If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see "Releasing floating licenses" on page 53). - If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available." Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, November 13, 2012 10:58 AM To: arslist@ARSLIST.ORG Subject: When is a Floating Application License "Consumed" At WWRUG12 there were many conversations revolving around application licenses. The answers varied depending on who answered your question. Does anyone have a definitive answer for when a license is consumed? I need to explain the process to management and I am not quite sure I understand it correctly. An example of the main question would be: Susie has a floating Licenses for both Change and Incident Management. She logs into ITSM and is on the SHR:Landing Console and her team has Change Requests in their queue along with Incidents. Her curser is on the first entry in the table. Does she latch onto and "consume" a license for Change Management (and Incident) even if she has not opened a ticket on her screen? All she sees is the table containing the list of tickets in her queue. I know there are many license threads in the Communities and here on ARSList, but none of the give an answer other than talk to your salesman. The salesmen don't know when a license is consumed. They just know how to sell you more. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
