At WWRUG12 there were many conversations revolving around application licenses. The answers varied depending on who answered your question.
Does anyone have a definitive answer for when a license is consumed? I need to explain the process to management and I am not quite sure I understand it correctly. An example of the main question would be: Susie has a floating Licenses for both Change and Incident Management. She logs into ITSM and is on the SHR:Landing Console and her team has Change Requests in their queue along with Incidents. Her curser is on the first entry in the table. Does she latch onto and "consume" a license for Change Management (and Incident) even if she has not opened a ticket on her screen? All she sees is the table containing the list of tickets in her queue. I know there are many license threads in the Communities and here on ARSList, but none of the give an answer other than talk to your salesman. The salesmen don't know when a license is consumed. They just know how to sell you more. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
