Mark: Yeah, too many of those OOB notifications were horrendous, in my opinion. I know that one size doesn't fit all, but it didn't seem like they tried very hard to think about what makes for a useful notification.
Set yourself up with Notification Admin permissions, then I believe that it is the SYS:Notification Messages form you want for updating notification content. There is also a BMC document about the notifications and how they work that you'll want to have on hand for reference. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA [email protected]<mailto:[email protected]> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Wednesday, November 21, 2012 9:05 AM To: [email protected] Subject: [EXTERNAL] ITSM Notifications ** Hi All, If you have not noticed I am new to ITSM 7.6 and want to take a moment to thank everyone who has responded to my questions. I need to update some of the OOB notifications as well as add custom notifications. Do I go in though the Application Administration Console, directly to a form in the thick client or modify the filter in developer? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
