Mark - you may also want to refer to this document (OK - so folks are probably picking themselves up off the floor with me siting a BMC Document, but this one is brief and helpful).
"ITSM Notification engine guide" It's only 48 pages and provides how the notifications work (including the main forms, workflow, etc). I've used it to build custom notifications that can be triggered with a couple filters. ----- Original Message ----- From: "Chris Danaceau" <chris.danac...@finra.org> To: arslist@ARSLIST.ORG Sent: Wednesday, November 28, 2012 10:51:21 AM Subject: Re: ITSM Notifications ** Mark, the form to update is SYS:Notification Messages. You’ll notice one of the fields is ‘Notification Message Tag’. This is used by the calling filter on the source form to identify the template. Take a look at the filters in the 800 range on the HPD:Help Desk form to get a model to how to build workflow for new message templates. There is another controlling form, NTE:CFG-Notification Events which determines the default settings for Support Staff message templates. This can be accessed by users through their notification preferences on their profiles. Any User record for a particular Notification Event will override the System Default record for that particular user. -- Thank You, Chris Danaceau 240-386-6728 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, November 21, 2012 11:05 AM To: arslist@ARSLIST.ORG Subject: ITSM Notifications ** Hi All, If you have not noticed I am new to ITSM 7.6 and want to take a moment to thank everyone who has responded to my questions. I need to update some of the OOB notifications as well as add custom notifications. Do I go in though the Application Administration Console, directly to a form in the thick client or modify the filter in developer? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
