Hi All, In ITSM 7.6, I need to create a email notification to a specific address that is sent when the Incident Work Info (Note) is updated and the Customer is XYZ. Since this is an active link push field, I can't figure out anyway to send the Note content with a notify filter. I am thinking I either have to do an active link push field to a custom form and notify on create or set field to a custom field in the Incident and use that with the notify filter.
Really hoping for a clean way to do this. Any suggestions greatly appreciated. Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
