After having about 30 of us go through formal ITIL Foundations training, we have been studying Change Management with an eye toward implementing it in ITSM 8 (we are on 7.6.04.01), and one of the places I have been looking is at the SMPM 7.6.04 diagrams. I just installed SMPM 8.0.00 to see if it has been updated to the 2011 Edition of ITIL, and it appears that it has not (and 2012 is almost over), and in fact it appears identical to 7.6.04. Does anyone have a good feel for whether ANY of the 2011 revisions made it into either ITSM 8.0 or SMPM 8.0?? If not, we'll have to stick with the IT Process Wiki - which is current and gives details on all of the revisions.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
