We wrote two scripts to stop and start the AR Email service. We discovered that after setting the Email configuration Status to Disabled the emails were still going out so we wrote a script that runs the following command to stop the AR Email process on the server.
$REMEDY_DIR/AREmail/$HOST/emaild.sh stop This would force it to read the current AR Email Configuration setting since the Status was Disabled the emails were stopped from being sent out. We then wrote another script that starts the AR Email after we set the Status to Enabled. That script contains $REMEDY_DIR/AREmail/$HOST/emaild.sh start This restarted the AREmail process and causes it to read the current AR Email Configuration setting and then start sending out the email messages again. Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services [email protected] www.hp.com<http://www.hp.com/> [HP_logo] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kapil Banwari Sent: Thursday, November 29, 2012 2:45 PM To: [email protected] Subject: Re: Baffled by outgoiong email ** Hi Mark, After disabling the mailbox, ideally it should stop all the notifications, but after disabling the mailbox, make sure you restart the email engine. The interval value in emaildaemon.properties file is in Minutes, and the default value is 30 minutes, but after 30 minutes, it takes care of restarting the EE thread if thread has died for some reason. Not sure it is going to check if any mailbox is enabled or disabled. So it is good to restart EE after disabling the mailbox. hope this helps. Regards Kapil. On Thu, Nov 29, 2012 at 10:28 PM, Brittain, Mark <[email protected]<mailto:[email protected]>> wrote: ** Hi All, Currently working on a OOB ITSM 7.6.04 implementation don't want to allow outgoing email while users are getting familiar with it. I have disabled the mailbox and all of the OOB notifications. Each day I go onto the ARS Email Messages form and do a 'Create Date' > $DATE$ search on outgoing mail, there are emails listed that Send Message: Sent and Date Sent: a date. Really don't want to turn off the email engine if I don't have to do so. What am I missing? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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