Hello list, In our "old system" (ARS7.1/ITSM7.0.03), we could easily identify which incidents breach one service target or both. SLM status was either "Service Target Breached" or "All Service Targets Breached".
In 7.6.04, there is just "Service Targets Breached". There is no way of identifying which ones missed just one target unless you open each incident. In our environment we have only 2 targets, response and resolution (one each for Low, Med, High, Critical). Very basic targets.. just based on Priority. I need to provide a report of which incidents missed 1 target versus both targets. I've been looking at the SLM:Measurement form, but results are not consistent. Any ideas? Thanks, Marcelo Martinez _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
