Marcelo: Do you have Analytics at your site? Our service targets are identical to yours and we are able to pull that information from the Analytics ITSM universe. I unfortunately don't know anything about how to pull that info directly from a form.
Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA [email protected]<mailto:[email protected]> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martinez, Marcelo A Sent: Tuesday, December 11, 2012 10:02 AM To: [email protected] Subject: [EXTERNAL] SLM 7.6.04 ** Hello list, In our "old system" (ARS7.1/ITSM7.0.03), we could easily identify which incidents breach one service target or both. SLM status was either "Service Target Breached" or "All Service Targets Breached". In 7.6.04, there is just "Service Targets Breached". There is no way of identifying which ones missed just one target unless you open each incident. In our environment we have only 2 targets, response and resolution (one each for Low, Med, High, Critical). Very basic targets.. just based on Priority. I need to provide a report of which incidents missed 1 target versus both targets. I've been looking at the SLM:Measurement form, but results are not consistent. Any ideas? Thanks, Marcelo Martinez _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
