I'll respect Nathan's wishes and won't address this to him or have anyone contact him but similar to Lee I would be doing a disservice to my product if I didn't address the topic in general. I would recommend anyone take a look at Yurbi (www.yurbi.com) for ITSM (or SDE or Footprints) reporting. It can do what has been said plus:
- Integrate the ITSM data with any other data source in your environment
including other databases, Excel, CSV, and Web Service APIs
- Apply a security profile to protect your ITSM data at the field level
(so create 1 report, apply security, and let all your audiences view only
what they should see)
- Have a complete auditing and data governance capability to know what
everyone is running, seeing, exporting, printing, and more
- Have a ETL component to extract data, transform it, and
store/integrate it with other data systems
- Allow end users to setup self-service schedules to automatically get
reports but also service level notifications
- And provide a complete platform for all your BI use cases -
dashboards/mashboards, self-service analytics, ad-hoc reporting, ETL,
embedding (sharepoint and more), etc.
Plus it's extremely affordable, even free depending on your use case.
Learn more here - http://www.yurbi.com/solutions/bmc-itsm-remedy/
thanks,
David
On Wed, Dec 12, 2012 at 5:04 PM, Lee Cullom <
[email protected]> wrote:
> **
>
> Nathan,****
>
> ** **
>
> We’ll take that as a challenge!****
>
> ** **
>
> And, I understand your wishes to not be contacted, but I am bound to a
> commitment to provide for my family, therefore… our sales person will
> attempt to contact you *unless *with Xtraction (or BMC Analytics for that
> matter) you can:****
>
> ** **
>
> **- **Within 90 seconds or less create a line-chart dashboard with
> the 2 metrics, “Incorrectly Assigned Incidents” and “Total Incidents”****
>
> **- **That leverages data from CTM:Group, CTM: People (including
> their support group role), Assignment log and HPD:Help Desk – 4 joins are
> necessary to calculate the Incorrectly Assigned metric****
>
> **- **Add the Assigned group hierarchy (including Assignee) as a
> filter to see which assignee has created the most incorrectly assigned
> Incidents****
>
> **- **displays as a line chart with a 2-year time period. So,
> basically, you have 2 lines representing the 2 metrics on the y-axis and
> the months on the x-axis****
>
> **- **Embed that in SharePoint for all to see****
>
> **- **Leverage AD for authentication of the report users****
>
> **- **Ensure that the query executes in 10 seconds or less****
>
> ** **
>
> If you would like us to set up a call with one of our customers, we’d be
> happy to do that. You have to understand that pride for my company &
> product won’t allow me to sit idly by. ****
>
> ** **
>
> Lee****
>
> ** **
>
> *Lee Cullom | President | Northcraft Analytics*
>
> *IT Metrics Specialist | Business Intelligence for ITSM*
>
> *Direct - 678-438-7244 | [email protected] *
>
> *Main - (678) 664-ITSM*
>
> [image: Description: Description:
> http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]<http://www.linkedin.com/in/leecullom>[image:
> Description: Description:
> http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]<http://twitter.com/#!/NorthcraftIT>
> ****
>
> *http://www.northcraftanalytics.com* <http://www.northcraftanalytics.com/>
> * *
>
> *Click on “View Demo” to see the product in action*
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [email protected]] *On Behalf Of *Nathan Aker
> *Sent:* Wednesday, December 12, 2012 3:04 PM
> *To:* [email protected]
> *Subject:* Xtraction Reporting to for ITSM****
>
> ** **
>
> ** ****
>
> ATTENTION: I, nor anyone in my organization, is interested in being
> contacted by reporting vendors for product pitches after reading the
> following!!!!****
>
> ** **
>
> Anyone in ARS Land have any feedback (good or bad) on the Xtraction
> reporting tool?****
>
> ** **
>
> We’re kicking the tires on it a bit and I’m just doing a sanity check for
> any FIRST HAND feedback. So far, our thoughts are that it wouldn’t
> replace Analytics/BOXI as it is not capable of doing some of the more
> complex logic and formulas we produce in BOXI, but that it has a very
> appealing front end user interface and is extremely easy for a
> non-technical use to pick up and use for their common reporting needs,
> which would free up our one report developer’s time to tackle the most
> complex reporting needs in BOXI. After playing with it for a couple of
> days we have found it to be quite likeable (dare I say fun?) to the user
> and found that it can produce some pretty intelligent reports quite easily
> as long as they don’t involve complex decision based logic computing. ****
>
> ** **
>
> The only down side we’ve found so far are some minor issues with the
> provided BMC ITSM connector in that there are a few data mis-mappings and
> metadata errors that need to be corrected, but all are minor and could
> likely be corrected in a few hours.****
>
> ** **
>
> Anyone out there actively using the product for an extended period of time
> that would like to provide some additional info from a customer perspective?
> ****
>
> ** **
>
> Thanks in advance. Nathan****
>
> ** **
>
> *Nathan Aker*
> ITSM Solution Architect****
>
>
> *McAfee, Inc.*
> 5000 Headquarters Drive****
>
> Plano, TX 75024
>
> *Web:*www.mcafee.com<http://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com>
> ****
>
> ** **
>
> [image: mfe_primary_logo_rgb_small]****
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
--
*David A. Ferguson
*Yurbi® - Bring Your Data to Life <http://www.yurbi.com>*
*
Work: 571-354-0515
Fax: 702-974-2704
Email: [email protected]
http://www.linkedin.com/in/davferg
http://www.twitter.com/davferg5000
5000fish, Inc. <http://www.5kfish.com>
2850 W. Horizon Ridge Parkway
Suite 200
Henderson, NV 89052
<http://www.linkedin.com/in/davferg>
_______________________________________________________________________________
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