Any customer or partner can submit an RFE at any time for the system. Or, they can enter a new Idea on the AR System Communities page to see if it generates support or interest.
Doug From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Sundberg Sent: Monday, December 17, 2012 1:04 PM To: [email protected] Subject: Re: Finding a Active Link ID ** RFE ??? instead of this: PERFORM-ACTION-ACTIVE-LINK 128 1000001767 this: PERFORM-ACTION-ACTIVE-LINK AR_EXECUTE_ON_MENU_CHOICE FIELD_NAME Would it not be significantly more helpful? -John On Mon, Dec 17, 2012 at 2:42 PM, Mueller, Doug <[email protected]<mailto:[email protected]>> wrote: ** Mark, There is no active link ID being referenced. What the action PERFORM-ACTION-ACTIVE-LINK 128 1000001767 is doing is the following: Perform the active links that would have run on the firing condition 128 on field with ID 100001767. So, 100001767 is a FIELD ID. Firing condition 128 is On Menu Choice. The list of firing conditions is in the API file ar.h. A quick list of them is as follows: #define AR_EXECUTE_ON_NONE 0 #define AR_EXECUTE_ON_BUTTON 1/* tags for when to execute an active*/ #define AR_EXECUTE_ON_RETURN 2/* link ORed together to form mask */ #define AR_EXECUTE_ON_SUBMIT 4/* for mask of conditions to execute*/ #define AR_EXECUTE_ON_MODIFY 8/* active link on */ #define AR_EXECUTE_ON_DISPLAY 16 #define AR_EXECUTE_ON_MODIFY_ALL 32 #define AR_EXECUTE_ON_MENU_OPEN 64 #define AR_EXECUTE_ON_MENU_CHOICE 128 #define AR_EXECUTE_ON_LOSE_FOCUS 256 #define AR_EXECUTE_ON_SET_DEFAULT 512 #define AR_EXECUTE_ON_QUERY 1024 #define AR_EXECUTE_ON_AFTER_MODIFY 2048 #define AR_EXECUTE_ON_AFTER_SUBMIT 4096 #define AR_EXECUTE_ON_GAIN_FOCUS 8192 #define AR_EXECUTE_ON_WINDOW_OPEN 16384 #define AR_EXECUTE_ON_WINDOW_CLOSE 32768 #define AR_EXECUTE_ON_UNDISPLAY 65536 #define AR_EXECUTE_ON_COPY_SUBMIT 131072 #define AR_EXECUTE_ON_LOADED 262144 #define AR_EXECUTE_ON_INTERVAL 524288 #define AR_EXECUTE_ON_EVENT 1048576 The focus of the conversation seems to have been on how to get reports of workflow rather than how this specific active link action works and what is involved in it. Note that the field ID is not present for all firing conditions. Some conditions (like this one) are tied to a field. In those cases, the field ID is needed. However, for firing conditions with no field (like "on submit"), the field ID is not used. I hope this explains what the action is in this case and how to follow. So, you are not looking for a specific active link, but what active links fire on a specific condition on a specific field. You could use the various tools talked about - or dev studio that does have the ability to show what fires on a specific firing condition and show you the workflow firing on that condition (for that field). I hope this is useful, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Brittain, Mark Sent: Friday, December 14, 2012 9:51 AM To: [email protected]<mailto:[email protected]> Subject: Finding a Active Link ID ** Hi All & TGIF, We are new to ITSM. One question that has come is what is search criteria when I select Assigned to All My Groups in the Incident Console? Let's say I am in the IT Staff group. Are the results where the Assigned Group = IT Staff, the Owner Group i= IT Staff or both? I tried to figure this out by running Active Link logging and thought I had it until I encountered PERFORM-ACTION-ACTIVE-LINK 128 1000001767 Is there an easy way to find the active link? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-453-2912 x5335<tel:315-453-2912%20x5335> Mobile: 315-882.5360<tel:315-882.5360> ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." Save The Date! Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEG<http://www.kineticdata.com/Events/KEG.html> 651-556-0930 I [email protected]<mailto:[email protected]> www.kineticdata.com<http://www.kineticdata.com/> I community.kineticdata.com<http://community.kineticdata.com/> _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
