You have 2 options in terms of Remedy ITSM DR: 1) have hot backup server setup 2) have server group setup
Read following Knowledge Article that talks about Hot backup servers and their licensing criteria: ID: KA289166 ID: KA333897 About server group related information you can refer AR System Configuration Guide Page # 183 - Configuring server groups -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Monday, December 17, 2012 11:01 PM To: [email protected] Subject: Remedy ITSM - Disaster Recovery? I seem to remember seeing something at some point. I looked in the KB and in the communities. Can't find it! Is there a white paper or documentation anywhere that details what needs to be done regarding licenses and servers for ITSM and Disaster Recovery? ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System [email protected] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
