I implemented a custom bit of code to do email-based approvals which seems to be the best fit since it doesn't require VPN type of connectivity from the mobile device. It took me about one work day to create and it's pretty simple workflow even to validate the approver whether they are the requested approver or an alternate. Basically, I created a custom form to update the approvals, and built email templates that are triggered by MAILTO hyperlinks on a custom configured version of the outgoing Change approval emails. Setting up the email engine to receive emails took more time to get working (and don't forget to make sure it is configured to match email addresses to users in the system so they don't have to pass any credentials in the email.)
I believe BMC made something similar in 8.0 although I've only seen a little bit of it but that may be your best bet if you are on or planning to be on 8.0 anyway. If not, a good developer can quickly build something to handle it similarly to what I did above. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shawn Scutchings Sent: Thursday, January 17, 2013 12:47 PM To: [email protected] Subject: Mobile Approvals ** Hello, My management has expressed interest in being able to do approvals, SRM and Change, on their mobile devices. I know BMC offers some mobile solutions for this but was wondering if there were any other products out there that could facilitate this. Any opinions and or experiences with any mobile solutions would be appreciated. Thanks Shawn Scutchings | ITSM Phone: (780) 644-3160 |Fax: (780) 638-5948 Email:[email protected] --------------------------------------------------------------------------------------------------------------------------------------- This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
