I have an active link that opens a form, passing the Request ID.
In the user tool, this work perfectly, every time, opening the form with the
proper record data.
On the web, both IE and Firefox this fails.
The form opens but no data is showing up.
Has anyone else experienced similar issues?
ActiveLink:
Qualification (’col_OrderRID’ != $NULL$) AND ($VUI$ = “Customer”)
If Actions ( 1 )
Open Window Action:
Window Type : Display
Server Name : cgus.....
Form Name : OM:Orders
Form View : Customer
Qualification : ’1’ = $col_OrderRID$
If No Request Matches, Do Not Show Any Message
Sort Info:
SYSTEM INFORMATION:
Remedy ARS ver 7.6.04 SP3 201201302357
Mid Tier Version 7.6.04 SP3 201201302357
Installation Directory /opt/bmc/ARSystem/midtier
Web Server Information Apache Tomcat/6.0.20
Operating System Name Linux
Java Version 1.7.0
Any assistance would be appreciated.
Thank you,
Bob
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