So for the bare minimum, I found the following fields are required:
For changing the Assigned Group:
Assigned Support Company
Assigned Support Organization
Assigned Group
Assigned Group ID
For changing the Assignee… all of the above, plus:
Assignee
Assignee Login ID
Happy Ticketing!
r
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Brent Goodman
Sent: Thursday, January 31, 2013 5:15 PM
To: [email protected]
Subject: Re: Workflow to change Incident 7.6.04 Assigned Group and Assignee
**
Have you turned on logging for active links, SQL, and DB calls, and then run
through the steps manually?
The logging window in midtier pulls back a lot of good information, as does the
user tool.
This is how we figured out what the OOB workflow does in the background. It can
get messy.
Sent from my iPhone
On 2013-01-31, at 11:36 AM, Ray Palla <[email protected]> wrote:
**
Hello All;
In the ITSM 7.6.04 Incident form there is a lot of workflow around menu
selections for the Assigned Group and Assignee.
I’m attempting to have custom workflow modify those fields with updated
assignment information.
Does anyone know of a reference document that tells us which z1D (Tmp) fields
are required to be populated also. I keep getting the message to use the
menus… But this workflow needs to be lights-out.
Thanks;
r
Ray Palla
Sr. IT/Remedy Consultant
<image001.jpg>
<image002.jpg>
Mobile: 512-917-1739
Time Zone: Central
Email: <mailto:[email protected]> [email protected]
<image003.gif> Professional Profile <http://www.linkedin.com/pub/1/544/598>
<http://www.INSONA.com> INSONA Corporation
1201 Berry Lane
<http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX+77074%2CUSA&hl=en>
Georgetown, TX
78626-3832 USA
Infrastructure Solutions - Network Applications
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
