I just tested it with ARS 7.6.04 SP3 and it greyed out the View -> Auto Refresh on the user tool (also 7.6.04 SP3). It does not remove the Right Click on the Results List -> Auto Refresh setting
When you tried it did you clear your User Tool cache? You can use the Run Process command to set preference to turn off the table refresh interval and that will work whether the user is using server stored preferences or the ar.ini stored preferences. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of L G Robinson Sent: Friday, February 01, 2013 11:34 AM To: [email protected] Subject: Disable Windows client Auto-Refresh? ** Hi Folks, Does anyone know of a way to disable the "Auto-Refresh..." menu item in the View menu of the Windows client? I am suffering from a shortage of floating licenses and I want to make sure that my users are not presenting a false usage profile by doing auto-refresh. I have un-checked the "Auto-Refresh" item in the "Accesible Menu Items" property for the view and that works for the Mid-tier but not the Windows client. BMC has an unsupported hack to the ClientCore.js file to remove the "Set Refresh Interval" menu item from the Preferences menu in the Mid-tier and that works. But I still have some Windows client users and I'd like to get them too. I have found the "Table Field Refresh Interval" field in the AR System User Preference form and I have a filter to check for non-null updates to that field. I'm just trying to cover all of the bases. Any ideas? Thanks. Larry ARS: 7.6.04 on Solaris 10 MT: Version 7.6.04 SP3 201208101612 Hotfix DB: Oracle Larry Robinson Remedy Developer / Administrator North Carolina State University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
