I know we do this almost every year and still appears no one is listening, however I am still hopeful one day that this little rant will be instituted.
PROBLEM: BMC has all our configurations and possible Permutations of our ENV if they want -- see support > Environments https://support.bmc.com/arsys/apps/remcspenu.bmc.com/SSP/BMC%3ASSP%3AProfile_Configuration_dlg/WSSProfileConfig/?cacheid=96ffecfa --- Yet under patches you get the see the old -- General Patch, 001, or 002 under the patches tab on the EPD location.. etc.. etc.. HOWEVER::: you could possibly make the normal hot fixes -- (not the limited ones), available and shown for our Environments. Rather than preventing your customers from putting in tickets, cause you have to go through... ahhh.. Purgatory Period... to get a technician to say "Oh let me search"... Nope there are none... then later you find out on the list there is one, and you have to go back again and ask... And well, because you did not ask a Special Way with Special Words.. you find out there is a Hot Fix out there after all.. --- to clear stuff up first,,, I do not have a specific example, or even a recent one. The illustration is one that has happened in the past, and it may be null and void with todays BMC customer support, so don't kill me for the illustration for trying to make a point. -- I was just thinking it makes more sense that we can see those possible patches and see if they apply OR even if the documentation for them was available would be nice, then make a request. Well: just a thought. -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
