We gave up maintaining our ENV details on the support site. Too much effort for no return.
Jason On Mon, Feb 4, 2013 at 10:07 AM, patrick zandi <[email protected]> wrote: > ** I know we do this almost every year and still appears no one is > listening, however I am still hopeful one day that this little rant will be > instituted. > > PROBLEM: BMC has all our configurations and possible Permutations of our > ENV if they want -- see support > Environments > > https://support.bmc.com/arsys/apps/remcspenu.bmc.com/SSP/BMC%3ASSP%3AProfile_Configuration_dlg/WSSProfileConfig/?cacheid=96ffecfa > --- > Yet under patches you get the see the old -- General Patch, 001, or 002 > under the patches tab on the EPD location.. etc.. etc.. > > HOWEVER::: you could possibly make the normal hot fixes -- (not the > limited ones), available and shown for our Environments. > Rather than preventing your customers from putting in tickets, cause you > have to go through... ahhh.. Purgatory Period... to get a technician to > say "Oh let me search"... Nope there are none... > then later you find out on the list there is one, and you have to go back > again and ask... And well, because you did not ask a Special Way with > Special Words.. you find out there is a Hot Fix out there after all.. > --- to clear stuff up first,,, I do not have a specific example, or even a > recent one. The illustration is one that has happened in the past, and it > may be null and void with todays BMC customer support, so don't kill me for > the illustration for trying to make a point. > > -- I was just thinking it makes more sense that we can see those possible > patches and see if they apply OR even if the documentation for them was > available would be nice, then make a request. > > Well: just a thought. > > > > -- > Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20 > years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
