Yep, and I have quite some troubles to make it work / install it properly (BMC Chat 8), hence the query to the experts there ;)
BMC aquired my-service late last year and are re-marketing it as their chat solution with the help desk, which is different than the AR chat in 8.0 I believe. You can go to http://www.my-eservice.com/ to learn more about the eservice product.
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