Ding, Ding, Ding! I have the same conversation with users here, regularly. I put together a little one page document instructing them how to set up application preferences so they can see their tasks in the Overview Console.
-- Thank You, Chris Danaceau From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, February 08, 2013 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: Login to troubleshoot a user ** Mark, Good luck with the logging in as another user issue. However, to the point of the user who cannot update tasks assigned to him, it could be a "feature" you are seeing. I'm going to assume the task is part of a change request. If the user in question goes to the task via the Change request (Open the change record, click Tasks tab, double click or View the Task), and that user is NOT a member of either the Change Mgr or Coordinator/Assignee group, the task will open in Read Only mode; even though the user is assigned to it. If you have the user go directly to the task form, whether by direct URL and searching, or through the Overview Console, they will be able to modify the task. On Thu, Feb 7, 2013 at 3:37 PM, Brittain, Mark <mbritt...@navisite.com<mailto:mbritt...@navisite.com>> wrote: ** Hi All, I seem to recall that as part of one of the upgrades, gave the admin the ability to login as another user. I have a user that claims that he cannot update a task assigned to him. I have used a test account with the same permissions/groups and cannot replicate the problem. Figure the only way I can see what he sees is by using his login. In 6.3 it was easy to hijack an account, in ITSM it is not so easy. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335<tel:315-453-2912%20x5335> Mobile: 315-882.5360<tel:315-882.5360> ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Tauf Chowdhury _ARSlist: "Where the Answers Are" and have been for 20 years_ Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
