Why is option 2, not feasible? I think that is the most cleanest way. There might be some hardwork for copying the data but you can use tools like (RRRChive, BMC DDM-Delta Data Migration). Yes there is some learning curve to understand those tools but once you spend a day or two to test various scenarios the copying of data is pretty much automated. Just execute a command and it does everything for you.
I think what you could do is: 1. First run the upgrade on ARS7.1(Just the ARS no Email,ARDBC etc..) 2. Convert the objects to custom or overly as needed. 3. Run the installer again to upgrade remaining components. 4. Readjust overlays, custom objects as needed. 5. Take a full export of all the def files. 6. Now build a new ARS with OOTB objects with no sample data, just plain vanilla remedy. 7. Import your objects from Step5 into the new vanilla environment. 8. Run the (RRRChive or BMC DDM) to copy the data from 7.1 to new version. 9. Test all your integrations and applications. 10. Fix all the bugs in the new environment. 11. Rerun (RRRChive or BMC DDM) to copy the data from 7.1(PROD) to new version env. 12. Cut over the new environment as your production. 13. Rebuild your dev,test environment from a copy of new production. We have actually upgraded from 7.1 to 8.x and things seems to be fine so far. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
