ARS 7.6.04 SP1ITSM 7.6.04 SP1 All Person A is assigned to Task A. Task A is
related to a Change request. Person A is not a manger, implementer or
coordinator of the change. When Person A views the Task from the Change
record, the Task is read only. If Person A accesses the Task from the Overview
Console, Person A can modify the Task. I believe this is working as designed.
My customer has said that BMC Support has told them this is a defect and the
task should be editable regardless of this the Task is accessed and it is
resolved in SP4. I need to know if the aforementioned scenario is expected
behavior or a defect. I also need to know if it is expected behavior, what is
the thinking behind locking the task from the change but allowing you to modify
the task if you access it directly. Finally, is there any documentation that
states this functioanlity as I need to provide proof. I have looked in the
change and task user pdf and not seen anything. ThanksKevin
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
