Kevin - When you mentioned that user NOT Change manger, implementer or coordinator, then I expect he must have User or Viewer application permission..
Now here couple of things you need to verify: 1. Is that user belongs to another group for which the CRQ - Coordinator and Manager belongs? 2. Does he notice a message at the top of process flow bar that you are entitled to view this CRQ? 3. If yes then that user do not have access to that CRQ that eventually not allowing tyo edit the Task. 4. When this user is able to work on the Task from Overview console is he opening the task from the CRQ from Overview Console? Or just from the task directly. 5. As if that user has task permissions can check that.. However if the user can do not see the message in the CRQ that he is not entitled to view the CRQ, or can access the task from CRQ from overview console.. then this is a defect. Hope this helps. Kunal On Fri, Feb 15, 2013 at 12:48 AM, Kevin Shaffer <[email protected] > wrote: > ** > ARS 7.6.04 SP1 > ITSM 7.6.04 SP1 > > All > > Person A is assigned to Task A. Task A is related to a Change request. > Person A is not a manger, implementer or coordinator of the change. When > Person A views the Task from the Change record, the Task is read only. If > Person A accesses the Task from the Overview Console, Person A can modify > the Task. > > I believe this is working as designed. My customer has said that BMC > Support has told them this is a defect and the task should be editable > regardless of this the Task is accessed and it is resolved in SP4. > > I need to know if the aforementioned scenario is expected behavior or a > defect. I also need to know if it is expected behavior, what is the > thinking behind locking the task from the change but allowing you to modify > the task if you access it directly. Finally, is there any documentation > that states this functioanlity as I need to provide proof. I have looked > in the change and task user pdf and not seen anything. > > Thanks > Kevin > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
