We have seen this issue in our environment and open case with BMC. Got a hotfix for sameI was not working on this case but i remember it fixed the issues on tickets created after hotfix was applied and did not corrected the old tickets.
Ravi Rai > Date: Mon, 11 Mar 2013 12:43:39 -0400 > From: [email protected] > Subject: SRM NeedsAttention Image > To: [email protected] > > ITSM 7.604 sp2 > > On the Service Request Console we cannot get the "Needs Attention" GIF to > appear in the open requests table. This is the image that shows open on a > users open request when they are being asked for more information. The image > is part of the Application and I can see it listed under Support Files. I can > save the image to my desktop and it looks correct. > > Has anyone else run into this? > > Thank you > > Frank > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
