In Mid-tier configuration you need to set FQDN for AR Server. There is defect SW00359332 logged for Needs attention flag to be clear when requested is closed.
> Date: Mon, 11 Mar 2013 12:43:39 -0400 > From: [email protected] > Subject: SRM NeedsAttention Image > To: [email protected] > > ITSM 7.604 sp2 > > On the Service Request Console we cannot get the "Needs Attention" GIF to > appear in the open requests table. This is the image that shows open on a > users open request when they are being asked for more information. The image > is part of the Application and I can see it listed under Support Files. I can > save the image to my desktop and it looks correct. > > Has anyone else run into this? > > Thank you > > Frank > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
