I've not seen the issue specifically, but Mark's question does remind me of one of my own. BIRT is now up to v. 4.2.2. According to BMC's White Paper on how to make BIRT work with ITSM, BIRT v 2.5.1 should be used. I couldn't find 2.5.1 but was able to make 2.5.2 work. BIRT v. 4.2.2 didn't work at all. I've not had the time to play with any other updates between 2.5.2 and 4.2.2 to see if any of them work.
Does anyone know if BMC has any kind of plan to issue updates so that later versions of BIRT can be used with ITSM? One of these days, I'm sure Eclipse will add a really valuable feature to BIRT that it would be nice to be able to take advantage of. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, March 11, 2013 11:03 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Web Reports not working ** Hi All, Last week we applied the 7.6.04 SP3 201301041509 Hotfix to the mid-tier and now web reports don't work. When running a report and downloading to Excel, the actual file contains a bunch of error that start with a org.eclipse.birt.report.service. If I run report to the screen that works fine unless the report is list + chart I get on the screen: Chart adhoc_chart: + CREATE_EXTENSION_FAIL Mid-tier is on Linux 5 and not using a crystal server. Doesn't matter if I am using IE8 or Firefox. Nothing unusual about this hot fix. Stop, back up and replace files and start. Anyone run into this? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
