Hi,
I just now tried the link supplied by David Easter, and it worked fine.
A couple of weeks ago I installed and used this, and it worked perfectly. The
step-by-step instructions in the PDF supplied by BMC was both accurate and
very much required to complete the installation.
I started by trying to find 2.5.1 myself, but was unsuccessful.
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> David -
>
> In my mind means that BIRT 2.5.1 "should" be used if one wants support from
> BMC! ;]
>
> I seem to recall clicking on a link from the White Paper document somewhere to
> download 2.5.1 that didn't work, or maybe the link was on BMC Communities, I
> forget exactly. At any rate, by poking around on the Eclipse website, I found
> an area where they have archive downloads for BIRT, but BIRT 2.5.1 wasn't
> available there. Your link does seem to work.
>
> Now, if I can dig out from under the 42 Analytics reports I need to work on,
> I'll have to set up 2.5.1!
>
> Thanks for the info,
>
> Natalie Stroud
> SAIC @ Sandia National Laboratories
> ARS-ITSM Reporting Specialist
> Albuquerque, NM USA
> nkst...@sandia.gov<mailto:nkst...@sandia.gov>
> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
> Sent: Monday, March 11, 2013 3:29 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: [EXTERNAL] Web Reports not working
>
> **
> While there are no specific plans to update the internal technology used for
> web reporting at this time, if it is found that a new capability within web
> reports that is of value to AR System customers requires such an upgrade, it
> would be considered.
>
> Note that it is not that 2.5.1 "should" be used - it is the only version of
> the BIRT editor that is currently supported in modifying web reports. It can
> be downloaded here:
>
> http://www.eclipse.org/downloads/download.php?file=/birt/downloads/drops/R-R1-2_5_1-200909220630/birt-rcp-report-designer-2_5_1.zip
>
> This URL is referred to in the white paper on page 6, by the way.
>
> -David J. Easter
> Manager of Product Management, AR System
> BSM & Atrium Solutions Management
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in this
> E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
> participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
> Sent: Monday, March 11, 2013 10:33 AM
> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
> Subject: Re: [EXTERNAL] Web Reports not working
>
> **
> I've not seen the issue specifically, but Mark's question does remind me of
> one of my own. BIRT is now up to v. 4.2.2. According to BMC's White Paper on
> how to make BIRT work with ITSM, BIRT v 2.5.1 should be used. I couldn't find
> 2.5.1 but was able to make 2.5.2 work. BIRT v. 4.2.2 didn't work at all.
> I've not had the time to play with any other updates between 2.5.2 and 4.2.2
> to see if any of them work.
>
> Does anyone know if BMC has any kind of plan to issue updates so that later
> versions of BIRT can be used with ITSM? One of these days, I'm sure Eclipse
> will add a really valuable feature to BIRT that it would be nice to be able to
> take advantage of.
>
> Thanks,
>
> Natalie Stroud
> SAIC @ Sandia National Laboratories
> ARS-ITSM Reporting Specialist
> Albuquerque, NM USA
> nkst...@sandia.gov<mailto:nkst...@sandia.gov>
> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
> Sent: Monday, March 11, 2013 11:03 AM
> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
> Subject: [EXTERNAL] Web Reports not working
>
> **
> Hi All,
>
> Last week we applied the 7.6.04 SP3 201301041509 Hotfix to the mid-tier and
> now web reports don't work. When running a report and downloading to Excel,
> the actual file contains a bunch of error that start with a
> org.eclipse.birt.report.service. If I run report to the screen that works fine
> unless the report is list + chart I get on the screen: Chart adhoc_chart:
> + CREATE_EXTENSION_FAIL
>
> Mid-tier is on Linux 5 and not using a crystal server. Doesn't matter if I am
> using IE8 or Firefox. Nothing unusual about this hot fix. Stop, back up and
> replace files and start. Anyone run into this?
>
> Thanks
> Mark
>
> Mark Brittain
> Remedy Developer
> ITILv3 Foundation
> NaviSite - A Time Warner Cable Company
> mbritt...@navisite.com<mailto:mbritt...@navisite.com>
> Office: 315-453-2912 x5335
> Mobile: 315-882.5360
>
>
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